EMAILTechnical email assistant · Exporting manufacturers
The question, understood.The answer, sourced.Your engineer signs it.
For B2B manufacturers whose clients write in German, French, Spanish or English. It reads the technical question and the thread behind it, summarises it in Portuguese, finds the answer in your own datasheets, certificates and past replies, and drafts the reply in the client's language with a source for every answer. Anything it can't back up is marked for your team.
- In
- Client emails and threads
- Your datasheets and manuals
- Certificates and test reports
- Past replies
- Out
- Summary in Portuguese
- Answers with their sources
- Draft reply, not sent
01What it does
One question in.A sourced draft out.
It works from your own documents, not from the internet, so every answer can be traced to a page your team already trusts.
- 01
Reads the whole thread
The new question and everything before it in the conversation, so it never asks the client for something they already sent.
- 02
Summarises it in Portuguese
What the client is asking, what for and by when, in a few lines your engineers can read in a minute.
- 03
Finds the answer in your documents
Datasheets, certificates, test reports and replies your team already sent. Each answer points to the page it came from.
- 04
Drafts the reply in the client's language
In the client's language and your company's tone. Anything the documents don't support is marked to confirm, never filled in.
Your engineer checks and sends. Nothing is promised on its own.
02Worked example
One question,from inbox to draft.
A fictional question from a fictional French client, to show what each step produces. The companies, people, part and documents are invented.
Fictional example
01 · Arrives
A technical question lands in the shared inbox.
The client asks about a die-cast housing they already buy: its sealing class, an alternative to anodising, and the lead time for an extra batch.
The client writes in French.
Incoming emailFR Bonjour,
nous utilisons votre boîtier BX-120 (commande 2026-0412) sur une nouvelle gamme de pompes et avons trois questions :
1. Quel indice de protection le boîtier atteint-il avec le joint d'origine ?
2. Existe-t-il une alternative à l'anodisation pour une utilisation en milieu salin ?
3. Quel serait le délai pour 800 pièces supplémentaires ?Nous devons valider la conception d'ici le 14 novembre.
Cordialement
Claire Dubois, Bureau d'études
Exemple Hydraulique SA02 · Understand
The question, in Portuguese.
Three questions, one deadline and the order they refer to. Your engineer knows what's being asked before opening the thread.
Written in Portuguese for your team, whatever language the client used.
SummaryPT - Cliente
- Exemple Hydraulique SA (FR) · Claire Dubois, gabinete técnico
- Referência
- Caixa BX-120 · encomenda 2026-0412
- Pergunta 1
- Índice de proteção com a junta original
- Pergunta 2
- Alternativa à anodização em ambiente salino
- Pergunta 3
- Prazo para 800 peças adicionais
- Prazo do cliente
- Validar o projeto até 14 de novembro
03 · Source
Answers from your own documents.
The sealing class comes from a test report, the coating from a reply your team sent last year. The lead time isn't in any document, so it isn't answered.
Every answer names the document it came from.
Answers and sourcesPT - 01
Índice de proteção
IP67 com a junta original
Relatório de ensaio RE-BX120-03, p. 4
- 02
Alternativa à anodização
Pintura a pó epóxi-poliéster, 1 000 h em nevoeiro salino
Resposta enviada a 12/03/2025, ref. PT-0331
- 03
Prazo para 800 peças
No source: to confirm
- 01
04 · Draft
A reply in French, waiting for review.
It answers what the documents support and marks the lead time for your team to fill in. It stays in drafts until someone checks it and sends it.
Draft replyDraft · not sent Bonjour Madame Dubois,
merci pour votre message. Voici nos réponses :
1. Avec le joint d'origine, le boîtier BX-120 atteint l'indice IP67 (rapport d'essai RE-BX120-03).
2. Pour un milieu salin, nous proposons un revêtement par poudre époxy-polyester, testé à 1 000 heures au brouillard salin.
3. Délai pour 800 pièces supplémentaires : à confirmer par l'équipe.Nous restons à votre disposition pour toute précision avant le 14 novembre.
Cordialement
Nom
03Boundaries
What it does,and what stays with you.
It does
- Read the email and the whole thread
- Summarise the question in Portuguese
- Find answers in your own documents, with sources
- Draft the reply in the client's language
- Mark anything it can't back up
Your team keeps
- Prices, discounts and delivery dates
- Technical judgement on new applications
- Anything your documents don't cover
- Sending: every reply is reviewed and sent by a person
04Who it's for
Built forcompanies that export.
Manufacturers and distributors whose technical questions arrive in several languages, and whose answers already exist somewhere in a datasheet or an old email.
Sales and customer service
Technical questions answered the same day, without waiting for the one colleague who writes good German.
Engineering
Fewer interruptions: the engineer reviews a sourced draft instead of starting from a blank email.
05Questions
What teamsask first.
01Which documents does it use?
Only the ones you give it: datasheets, manuals, certificates, test reports and the past replies you choose. It doesn't search the internet.
02What if the answer isn't in our documents?
It says so. The question is marked for your team in the draft instead of being answered with a guess.
03Which languages does it handle?
It reads the client's language and drafts the reply in it. The summary for your team is in Portuguese, or another language you choose.
04Does it work with our email?
It connects to the shared inbox where questions already arrive and leaves its drafts there. Your team keeps the email program it uses today.
06Next step
Show us a questionthat waitedtoo long.
Twenty minutes: where technical questions arrive, who answers them and where the answers usually come from. If the assistant isn't a fit, we'll say so on the call.
Or email hello@brighterloom.com