B2BFor industrial distributors

The same five questions,eighty times a week.

Distributors of technical products answer availability, price and specification questions all day, in several languages, by looking things up in the ERP and in suppliers' catalogues. We build systems that draft those answers from your own data, for your team to check and send.

01Symptoms

You'll recognisemost of these.

01

Inside sales spends the morning answering the same stock and lead-time questions.

02

Specifications are looked up in supplier PDFs that only two people know how to find.

03

Quotes for substitutes take days because someone has to check they're compatible.

04

Requests in French or Italian wait for the colleague who speaks it.

05

Quotes go out and the follow-up depends on who remembers.

02What we'd build

Answers from your data,checked by your team.

01

Technical email assistant

Reads each question, finds the answer in your catalogues, datasheets and ERP, and drafts the reply in the client's language with its sources.

See it on a worked example →
02

Quotes and ERP connected

Price and stock read from the ERP into the draft quote, so nobody types them twice.

See automation and integration →
03

Quote follow-up

A reminder and a drafted follow-up for every quote, whoever sent it.

See quote follow-up →

03The cost

What the repeat workcosts you a year.

Four numbers about your inbox. The result is your estimate, not ours: every assumption is listed beside it. The starting figures are a guess for a distributor like you; change them to your own.

80
10 min
40%
€30 / h
StatementRef. 80·10·40·30

Prepared for you, from your four numbers.

≈ 740hours a year

Requests a year80 a week × 46 weeks
3,680
Minutes each, on average10 min, 40% taking 1.5 times as long
≈ 12 min
Time a year
≈ 740 h
Working days
≈ 92
Paid time740 h at €30 / h
≈ €22,100

If half came back: 370 hours and €11,000 a year.

Assumptions

  1. 46 working weeks a year, 8-hour days.
  2. A request in another language takes 1.5 times as long.
  3. Half coming back is a planning figure, not a promise. The audit measures yours.
Not an invoice. Nobody has been charged.

04Try it first

On your own figures,before any call.

01

Pre-audit brief

Five questions about how requests reach you, and a one-page brief back.

02

RFQ benchmark

How fast your team answers a request, and what that adds up to.

03

Sample audit

The whole audit we'd deliver, so you know what you'd get.

05Next step

Show us the questionyour team answers most.

Twenty minutes on where the answers live today and how long a reply takes. If a system wouldn't help, we'll say so.

Or email hello@brighterloom.com